For more information, please contact Sport & Health Member Services by email at firstname.lastname@example.org or by phone at 703-637-0563. Thank you.
How do I renew my membership?
You do not have to renew your membership. Your membership continues on a month to month basis after the original term ends.
How do I renew my paid in full membership?
When your paid in full membership is up for renewal, you will receive a letter in the mail indicating the process. Otherwise, you can email your intentions to email@example.com and a member services representative will assist you. If you do not choose to renew your paid-in-full term, your membership will continue on a month to month basis.
How do I cancel my membership?
The member has the right to cancel the membership in accordance with the local statutory rights and the terms under the membership agreement.
- Notice of cancellation or termination must be in writing and must include, if applicable, substantiating documentation of death, physical disability or relocation if applicable within your membership agreement.
- Include, if applicable, payment of the required administrative fee and any other charges due.
- Cancellation notice may be submitted by email to firstname.lastname@example.org.
- Notice must be received before the 25th of the month prior to the month you wish to cancel.
- Notice is not effective if sent by fax or orally communicated, whether in person or by telephone.
- Please review your membership agreement for further information.
When does my membership expire?
Memberships do not expire. After the original term, your membership continues on a month to month basis until you notify the club in writing that you would like to end your membership.
How do I put my membership on hold?
To place your membership on freeze status, you need to email email@example.com before 5:00pm on the last business day of the month you would like to start your freeze. Memberships can be placed on hold for a minimum of 3 months and a maximum of 6 months with proof of military leave or medical documentation of a serious injury that prohibits your total use of the club. Fees apply. The request must identify the calendar months you wish to be on freeze status.
How do I add a family member to my account?
If you would like to add a family member to your account, please email firstname.lastname@example.org with name, date of birth and their relation to you. Children must be under the age of 19 to be added to a family membership. Active students under the age of 22 can also be added with a valid Student ID card. All eligible add-ons must reside in the same residence as the primary member on your Sport&Health membership.
How do I add a club to my membership?
There are a variety of multi-club membership options depending upon which clubs you would like access to. Please email your request to email@example.com for details.
How do I order a new membership card?
Simply ask the front desk associate for a new card during your next visit to the club.
How do I update my membership information?
To update your membership information (address, phone, e-mail), you may submit the change in writing to Member Services at firstname.lastname@example.org. Some information can be edited online using the Members Only website.
How do I change my credit card or banking information?
To update your billing information, please email Member Services at email@example.com. The account information will be changed for the next billing cycle. You will soon be able to update your credit card online using the Members Only website.
I will be traveling to your area and would like to exercise at a Sport & Health facility while there. Will I be able to use the clubs and at what price? Absolutely. Simply come to the club and inform the Front Desk staff that you are interested in using the club for the day. Guest fees apply and may vary per club.